4. Terms of Service

Last updated: Today

Welcome to Lavinia London.

These Terms of Service apply to your use of lavinialondonn.com and purchases made through our website.

By accessing our website or placing an order, you agree to these Terms of Service. Nothing in these terms limits your statutory rights under UK consumer law.

Online store terms

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

You must not use our website or products for any illegal, fraudulent or unauthorised purpose.

Product information

We take reasonable care to ensure that product descriptions, measurements, colours, photographs and other information are accurate.

However, colours may appear slightly different depending on your screen, device settings and lighting. Product packaging and minor design details may also vary without materially changing the product.

Nothing in this section affects your statutory right to receive goods that are as described, of satisfactory quality and fit for purpose.

Pricing

All prices are displayed in the currency shown on our website and include applicable taxes where stated.

Prices may change at any time, but changes will not affect orders we have already accepted.

We may correct obvious pricing, product-information or availability errors. If an error affects your order, we will contact you and give you the option to continue at the correct price or cancel the order for a full refund.

Placing an order

When placing an order, you agree to provide accurate and complete contact, billing and delivery information.

After submitting your order, you will receive an acknowledgement email. This email confirms that we have received your order but does not necessarily mean that we have accepted it.

A legally binding contract is formed when we confirm that your order has been accepted or dispatched.

Refusal or cancellation of orders

We may refuse, cancel or limit an order for a legitimate reason, including:

1. Incorrect or incomplete customer information
2. Payment authorisation problems
3. Suspected fraud or unlawful activity
4. Product unavailability
5. An obvious pricing or listing error
6. Unusual or excessive order activity
7. Delivery restrictions affecting the supplied address

If we cancel an order after payment has been taken, we will refund the amount paid to the original payment method.

Nothing in this section affects your statutory rights.

Shipping and delivery

Please read our Shipping Policy for information about processing times, delivery estimates and direct supplier fulfilment.

Some products may be dispatched directly by suppliers or fulfilment partners located outside the United Kingdom.

Unless another delivery period has been agreed with you, goods will be delivered without undue delay and normally within 30 days of the contract being formed, as required by UK law.

The risk of loss or damage normally passes to you when you, or a person nominated by you, receives the goods.

Returns, cancellations and refunds

Returns, cancellations and refunds are handled according to our Returns and Refund Policy.

When purchasing online, you generally have the right to cancel your order within 14 days of receiving it, without providing a reason. You normally then have another 14 days to return the goods.

We also offer a voluntary 30-day money-back guarantee, subject to the conditions stated in our Returns and Refund Policy.

Nothing in these terms limits your rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Payment

We accept the secure payment methods displayed at checkout. These may include credit cards, Apple Pay, Google Pay, Shop Pay and other available options.

By submitting payment details, you confirm that:

1. The information provided is accurate
2. You are authorised to use the selected payment method
3. Sufficient funds or credit are available to complete the purchase

Payments may be subject to authorisation and fraud-prevention checks by your payment provider.

Account information

You agree to provide current, complete and accurate account, billing and delivery information.

If you create an account, you are responsible for keeping your login information confidential and for notifying us if you suspect unauthorised access.

We may suspend or close an account where reasonably necessary to protect our customers, website or business from fraud, misuse or security risks.

Intellectual property

Unless otherwise stated, the content on this website—including text, graphics, branding, logos, product descriptions and layout—is owned by or licensed to Lavinia London and is protected by applicable intellectual-property laws.

You may access and use the website for personal, non-commercial shopping purposes.

You may not copy, reproduce, modify, distribute, sell or commercially exploit our website content without prior written permission, except where permitted by law.

Prohibited use

You must not use our website:

1. For an unlawful or fraudulent purpose
2. To violate applicable laws or regulations
3. To infringe intellectual-property or privacy rights
4. To transmit viruses, malware or harmful code
5. To collect another person’s information without authorisation
6. To interfere with the website’s security or operation
7. To submit false, deceptive or misleading information
8. To attempt to gain unauthorised access to our systems or another user’s account

We may restrict access to the website where reasonably necessary in response to prohibited conduct.

Third-party tools and links

Our website may contain links to third-party websites or provide access to third-party tools and services.

We do not control these third parties and are not responsible for their independent content, availability, security or privacy practices.

Please review the relevant third party’s terms and privacy policy before using its services.

Website availability

We aim to keep our website available and functioning correctly, but we cannot guarantee uninterrupted or error-free access.

We may temporarily suspend, restrict or modify the website for maintenance, security, technical or operational reasons.

This does not affect any rights you have in relation to an existing order.

Limitation of liability

Nothing in these Terms of Service excludes or limits liability where doing so would be unlawful. This includes liability for:

1. Death or personal injury caused by negligence
2. Fraud or fraudulent misrepresentation
3. Breach of your statutory consumer rights
4. Any other liability that cannot legally be excluded

If you are a consumer, we are responsible for losses that are a foreseeable consequence of our breach of these terms or failure to use reasonable care and skill.

We are not responsible for business losses—including lost profits, revenue or opportunities—where you purchase products solely for personal and non-commercial use.

Events outside our control

We are not responsible for a delay or failure caused by circumstances outside our reasonable control, such as severe weather, transport disruption, customs delays, industrial action, government restrictions or major network failures.

If such an event significantly affects your order, we will take reasonable steps to minimise the delay and keep you informed. Your statutory rights remain unaffected.

Severability

If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

No waiver

If we do not immediately enforce a provision of these terms, this does not mean that we have waived our right to enforce it later.

Governing law

These Terms of Service are governed by the laws of England and Wales.

If you live in Scotland or Northern Ireland, you will continue to benefit from any mandatory consumer protections available under the laws applicable where you live.

As a consumer, you may bring legal proceedings in the courts of the part of the United Kingdom where you live.

Changes to these terms

We may update these Terms of Service periodically to reflect changes to our services, business practices or legal obligations.

Any changes will be published on this page with an updated revision date. Changes will not normally affect orders placed before the updated terms came into effect.

Contact us

For questions about these Terms of Service, contact:

Lavinia London
Email: info@lavinialondonn.com
Website: lavinialondonn.com